Classroomdoor.com Frequently Asked Questions


Who is Classroomdoor.com?

Classroomdoor.com is a proud unit of TelSim Software, Inc. providing the finest online training in the market today. Feel free to contact us for any reason.


What is Online Training?

Online Training is an incredible, effective, Internet-based training solution offered by Classroomdoor.com. These online learning subscriptions are perfect for training in your home, office, or remote locations. In fact, Classroomdoor.com's online courses are available at any location where you have Internet access.


What are the system requirements to run an online course?

  • Pentium 500+ Processor (or equivalent), 128MB of RAM
  • Minimum screen resolution 800x600
  • Windows 2000, 2003, XP, Vista, 7
  • 56K minimum connection; broadband (256 kbps or higher) connection recommended
  • Internet Explorer 6 or higher
  • Sound card with speakers or headphones strongly recommended
  • Windows Media Player 9.0 or higher
  • JavaScript, popup windows and cookies enabled
  • Adobe Flash Player 10.0 or higher**
  • Sound card with speakers or headphones strongly recommended

Note: Because Classroomdoor.com launches in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow *.classroomdoor.com as a trusted site.

**Adobe Flash Player 10 or higher is recommended for best experience in all browsers and is required for browsers other than Internet Explorer. A text-only version is available for users who do not have Adobe Flash Player.

How do I order an online training subscription?

Simply press the 'Add to Cart' button to the right of a course listing. When you are ready, press the 'Checkout' button on your shopping cart and follow the online ordering instructions. Once the order is submitted and the payment is processed, Classroomdoor.com will notify you with a Student ID, Password and Login Instructions. This generally takes place immediately.


Can anyone take an online course?

Our online training courses are open to anyone with Internet access, anywhere in the world.


Where do classes take place?

Classroomdoor.com's online training courses take place wherever your computer is: at home, at work, on the road, or anywhere you can connect to the Internet.


When does my class meet?

Technically, there are no class times. You can log into the system whenever it is convenient for you, at any time, day or night, to take a course, or just part of a course. You don't have to be online at a set time of day.


Do I need to buy and learn to use complicated software?

These courses are completely web-based. There is no additional software that you need to buy. The courses are designed for online learning and allow anyone with even basic computer skills to be taking courses in minutes.


How much time do I get to complete a course?

Start with any course you want to start with, and take as long as you need to complete the course. You may also complete the course as quickly as you want to also, or skip sections of courses where you are already proficient. You can take up to 12 months to complete a course if you like.


Do I need to buy a textbook?

There are no books to buy, and no classes to attend.


Who will help me if I run into a technical problem?

Please contact us immediately with all technical problems related to the online training. In addition, Classroomdoor.com has put together an Online Discussion Forum to help you find answers to any technical questions you might have about the course content.

Our extensive online resources can quickly resolve most situations that come up. If you can't find what you need online, please don't hesitate to ask us for help. We want to do everything possible to ensure that your training experience is a positive one.


Do I get any kind of credit for taking these courses?

You can receive CEU's - Continuing Education Units - for every course you complete through Classroomdoor.com. All our courses now offer you the opportunity to earn Continuing Education Units from accredited universities for successfully completing any of Classroomdoor.com's courses.

CEUs are currently awarded by both Ohio University and Otterbein College, also in Ohio. You can also receive a Certificate of Completion for every course you complete to show your employer (or future employer) the steps you are taking to improve your skills.


Do the courses qualify for tuition reimbursement programs?

Similar to many classroom training providers throughout the U.S., our training partner, is a member of the Microsoft Independent Courseware Vendor Program (ICV) which means they are permitted to produce courses to be reviewed for the coveted Microsoft Certified Professional Approved Study Guide and the Microsoft Office User Specialist (MOS) logos. Some companies recognize this, and some do not.

Strict courseware development guidelines are published by Microsoft and must be followed by ICV members when producing courses to have any chance of receiving the logos. Once a course is finished it must also pass a complete review by Microsoft before any logo is granted. Courses containing either logo are your assurance that Microsoft has reviewed and approved the quality of the content in the course.

The Microsoft Certified Professional Approved Study Guide and MOS programs were developed to offer individuals a quality alternative to prepare for the various Microsoft certification programs. Everyone cannot afford the time and cost of attending instructor-led courses to prepare for the various certifications. By offering an alternative, Microsoft has given more individuals the opportunity to receive the many benefits of being certified.

Our training partner currently provides a complete set of courses to help individuals prepare for many certifications, including the Microsoft Certified Systems Engineer (MCSE), Microsoft Office User Specialist (MOS) certification, CompTIA's A+ Certification, and others. As the largest provider of these courses in real-time through the Internet at extremely attractive subscription pricing, Classroomdoor.com sets new standards of excellence in the training world.

With these valuable credentials, employers can be assured that their employees are receiving a high-quality, instructionally sound online training product that not only enhances professional and personal growth, but also stimulates job satisfaction.


Do I need to download a plug-in?

All courses may be taken without a plug-in; however, for enhanced interaction within a course, it is recommended to download and install the Macromedia Shockwave, Authorware, and Flash plug-ins first.


Will there be more courses available in the future?

New courses are being added all the time. As these courses are added (every quarter), many are added to existing subscriptions and packs automatically, at no additional cost to the student whatsoever.


Can your courses run on Web TV?

Classroomdoor.com's courses should run normally on any web-TV system that supports JavaScript. However, the simulations within the courses will not work.


What is a skill assessment?

Each course includes a 30-question Skill Assessment, which evaluates your knowledge of the course material. The Skill Assessment can be used for pre and post-testing. Both your first and best scores are recorded for your viewing. While you may EXIT the Skill Assessment at any time, you must complete it at one sitting to receive a score.


What can I do to improve my scores?

Once you have completed a Unit within a Course, go back and re-answer every question in that Unit. Your improved score for that Unit will then be recorded.


How do I see my scores?

Both Skill Assessment scores and Course scores are available through the Skill Assessment screen, which you access from the Navigation Bar.


How do I take a course?

After your subscription is set up, a link to our login web site will be e-mailed to you. Click on the link, and begin taking courses. Specific instructions will be e-mailed to you after your payment is processed. You can also login from any page on Classroomdoor.com or at our advanced login section http://login.classroomdoor.com .


Can I return directly to my last page completed the next time I login?

Yes, in two ways:

The courses automatically use a global bookmark to mark the last page you were working on. This happens automatically when you click the EXIT button in the toolbar. Then the next time you sign on with your UserID and Password and select that course, you will be taken to the marked location where you left off. This global bookmarking feature works even if your next log in is from another computer.

You can also bookmark the last page worked on by adding it to your Bookmarks or Favorites on your individual browser. However this type of bookmark would not take you to where you last left off if your next log in is on a different computer, hence a different browser. And you will still need to go to the Training section front page first to log-in.


What do I need to do to get full course completion credit?

To get full credit for completing a course, you must answer every "Think About It" question. You get credit for completing a Unit when you answer every question in that Unit. The course is completed when you have answered every question in every Unit of that course.


Where do I get the student guide?

If the course has a student guide, go to the Table of Contents to download. Adobe Acrobat Reader is required, which can also be downloaded for free from within the course. The student guide is not required to take the course.


Can I run the courses on a Mac?

Unfortunately, the Mac platform is not supported. However, some Mac platform will work with a Windows interface like Virtual PC. We recommend trying to access one of our free courses before purchasing a paid subscription to see if the courses will load with your OS.


Can I access your courses from AOL?

AOL is not officially supported. Use AOL at your own risk. However, this is easily overcome: launch AOL, and minimize it. Then open the Internet Explorer browser and access the Student Log-in through the browser.


What makes these online courses such high quality?

Our online training courses are based on sound principles, from extensive research in instructional design, adult learning and information processing. All online training courses are designed so that new knowledge and skills will be remembered and retrieved for future use.

Each subscription is divided into courses. Courses are divided into units. Each unit consists of:

  • A well-defined set of learning objectives.
  • A series of interactions that teach the stated objectives.
  • A means for evaluating whether or not the learning objectives have been met.


I cannot find where to get a certificate of completion for my course.

Log into the course and within the course click on the Course Tools tab on the left navigation. From here, click on the View My Scores tab. Your mastery percentage will be in the first paragraph on that page. If every lesson is scored at or above the mastery level, you will see a certificate button near the bottom of the scores graph. If there is a lesson or lessons without the mastery scores, a certificate button will not show. If a certificate button does show, click the button to generate your certificate.

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